Shipping policy

Chapman and Bailey Shipping Policy

 

At Chapman and Bailey, we are committed to providing fast, reliable, and secure shipping for all your art materials. We understand how important it is to receive your order in a timely manner and are dedicated to ensuring a smooth and efficient delivery process. Below are the details of our shipping policy:

1. Processing Time

  • Orders are typically fulfilled within 3-4 business days of being placed, subject to product availability.

  • If there are any unexpected delays or if an item is out of stock, we will notify you as soon as possible and provide an updated timeline for fulfillment.

  • During busy times (e.g., holidays, sales events, or new product launches), processing times may take a little longer.

2. Shipping Methods

  • We offer a variety of shipping options to meet your needs, including standard, expedited, and express delivery.

  • Shipping costs are calculated at checkout based on the size, weight, and delivery destination of your order.

  • You can choose your preferred shipping option, and the associated cost will be clearly displayed during checkout.

3. Delivery Times

  • Delivery times vary depending on the shipping method selected, your location, and the courier used.

  • Standard shipping generally takes between 5-10 business days within Australia, while expedited shipping options may take 3-5 business days, and express shipping may deliver in as little as 1-2 business days.

  • While we strive to meet these delivery estimates, please be aware that external factors, such as weather conditions, courier delays, or high-demand periods, may affect delivery times.

4. Order Tracking

  • Once your order has been shipped, you will receive a tracking number via email, which you can use to track the status of your delivery.

  • Tracking updates will be provided directly by the courier, and you can monitor your order’s progress through their website or customer service.

  • If you experience any issues or delays with tracking, don’t hesitate to contact us, and we’ll help resolve the matter.

5. International Shipping

  • We do offer international shipping, but please note that this must be organised in-store. To arrange international delivery, simply call us or email us at artmaterials@chapmanbailey.com.au, and our team will assist you with the process.

  • Shipping costs for international orders will be calculated based on your location, size, and weight of the items, and we will work with you to ensure the best possible shipping option.

6. Shipping Issues & Damages

  • If there is a problem with your shipment, such as delays, damage during transit, or missing items, please contact our customer service team at artmaterials@chapmanbailey.com.au as soon as possible.

  • For damaged items, please retain all packaging materials and photos of the damaged product to help us resolve the issue efficiently. We’ll work with the carrier to ensure that the matter is addressed promptly.

  • If your order is lost or significantly delayed, we will coordinate with the carrier to resolve the issue and ensure you receive your items as quickly as possible.

7. Address Accuracy

  • Please ensure that your delivery address is accurate and complete at the time of purchase. We are not responsible for delays or additional costs associated with incorrect or incomplete shipping details.

  • If you realise there is an issue with your address, please contact us immediately before your order is dispatched to avoid delays.

8. Shipping Confirmation

  • Once your order has been processed and dispatched, we will send you a shipping confirmation email with all relevant details, including your tracking number.

  • Please check your spam or junk folder if you do not see this confirmation in your inbox.

9. Customer Responsibility for Shipping Information

  • It is the customer's responsibility to provide accurate and complete shipping details at the time of purchase, including the correct address and contact information.

  • We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

  • If the customer notices an error with their shipping details after placing the order, they must contact us immediately to correct the information before the order is processed.

10. Refused Shipments

  • If a customer refuses a delivery or fails to pick up their package from a carrier's facility (in the case of a missed delivery or customs issue for international orders), the customer will be responsible for any return shipping fees and any other charges incurred.

11. Import Duties and Taxes for International Shipping

  • For international shipments, the customer is responsible for all import duties, taxes, and customs fees that may apply. These charges are assessed by the customs agency in the destination country and are not included in the cost of the item or shipping.

  • We are not responsible for delays due to customs or other border control processes.